Refund policy

Refund Policy

100-Night Money-Back Guarantee

We’re confident in what we make, and we want you to buy without worry. That’s why every Gojogo order is backed by a 100-Night Money-Back Guarantee, under the terms below.

Who qualifies for a refund
To get a refund, all of these must apply:

  • You request it within 100 days of your delivery date.
  • You request it by emailing hello@trygojogo.com.
  • You understand that shipping and handling fees are not refunded.

Requests received more than 100 days after delivery will not be approved. The 100-day window starts on the confirmed delivery date, and no exceptions are made beyond it.

How to request a refund

  1. Email hello@trygojogo.com saying you’d like a refund and which item it’s for. Include your full name and order number so we can find your order quickly.
  2. Our support team will get back to you within 24–48 hours with next steps.
  3. Once approved, refunds are usually processed within about 15 business days. We can’t guarantee this timeframe.

Your refund goes back to the card or payment method used for the original purchase. After processing, your bank or card provider may take up to 10 business days to show it on your account.

What isn’t refundable

  • Requests made after the 100-day guarantee period
  • Subscription renewals or recurring charges billed after the 100-day period
  • Orders that were processed or fulfilled, once the 100-day period has ended
  • Any request that falls outside the terms of this policy

Repeat refunds
To keep this guarantee fair, we may decline a refund request from any customer with a pattern of repeated refunds. This means more than two refund requests within any 12-month period.

Subscriptions
If your order includes a subscription, you are responsible for managing or cancelling it within the 100-day guarantee period. Renewals charged after that period aren’t refundable. Forgetting to cancel, pause, or change your subscription before it renews is not grounds for a refund.

Damaged or defective products
If your order arrives damaged or defective, email hello@trygojogo.com right away. We’ll send a replacement or give you a full refund at no extra cost. We may ask for photos to confirm the damage.

Your agreement
Placing an order on our website means you accept this Refund Policy in full, including its eligibility rules and limits.

Need help?
For questions about whether your order qualifies, contact us within the 100-day window at hello@trygojogo.com