Shipping policy
Shipping Policy
At Gojogo, we aim to get your order processed and on its way as fast and reliably as we can.
Processing time
Most orders are processed within 1–2 business days after payment is confirmed. During busy periods, sales, and holidays, processing can take up to 5 business days. We process orders Monday to Friday, excluding weekends and US holidays.
Delivery times
After your order ships, delivery time depends on the shipping method and destination:
- United States (Standard): 5–10 business days after shipment
- International (Standard): 10–14 business days after shipment
These are estimates, not guarantees. Carrier delays, weather, customs checks, and peak seasons can all affect delivery.
Free shipping
All multi-bottle bundles ship free.
Tracking
When your order ships, we’ll email you a confirmation with tracking details. Tracking can take 24–48 hours to start updating.
Delays
We do our best to meet the delivery estimates on our product pages, but delays sometimes happen. Gojogo isn’t responsible for delays caused by carriers, customs, incorrect shipping details, or other events outside our control.
Subscription orders
Subscription orders are processed and shipped on the same timelines as one-time orders. You can manage, pause, or cancel your subscription anytime through your customer portal or by emailing hello@trygojogo.com.
Shipping address
Please make sure your shipping details are correct at checkout. If an order is returned to us because of an incorrect address, it may take longer to reprocess and may require additional shipping fees.
Questions
For help with your shipment, email hello@trygojogo.com