Terms of service

Terms of Service

Overview

This website is run by Gojogo (“we,” “us,” “our”). We offer this site, including all its information, tools, and services, on the condition that you accept all the terms, conditions, policies, and notices stated here.

By visiting our site or buying from us, you agree to these Terms of Service and Sale (“Terms”), including any additional terms and policies referenced here or linked from here. These Terms apply to everyone who uses the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms before using the site. If you don’t agree with all of them, you may not access the site or use our services.

Any new features or tools we add are also covered by these Terms. The current version is always on this page. We may update, change, or replace any part of these Terms by posting changes here. Continuing to use the site means you accept those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell products and process transactions.

Part A — Website Terms

1. Using our store
By agreeing to these Terms, you confirm that you’re at least the age of majority where you live, or that you’ve given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, or break any laws where you live. You must not send worms, viruses, or harmful code. Breaking any of these Terms will end your access.

2. General conditions
We may refuse service to anyone, for any reason, at any time. Content other than card information may be transferred unencrypted and adjusted to meet technical requirements. Card information is always encrypted in transit. You may not copy, reproduce, sell, resell, or exploit any part of the service without our written permission.

3. Accuracy of information
We aren’t responsible if information on this site is inaccurate, incomplete, or out of date. Site content is for general information and shouldn’t be your only basis for decisions. We may update content at any time but have no obligation to.

4. Changes to the service and prices
Prices may change without notice. We may change or discontinue the service at any time without notice. We aren’t liable to you or anyone else for any change, price change, or discontinuation.

5. Products
Some products may be available online only and in limited quantities. Returns and exchanges follow our Refund Policy. We try to show product colours and images accurately but can’t guarantee how they look on your screen. We may limit sales, limit quantities, discontinue products, and refuse any order.

6. Billing and account information
We may refuse any order. We may limit or cancel orders placed by the same person, account, card, billing address, or shipping address. You agree to keep your account and payment information current and accurate so we can complete your transactions.

7. Third-party tools
We may give you access to third-party tools we don’t monitor or control. You use them at your own risk and under the third party’s terms. Any future features we add are also covered by these Terms.

8. Third-party links
Some content on our site may come from third parties. We aren’t responsible for the accuracy, legality, or quality of third-party content or websites. Please direct complaints about third-party products to that third party.

9. Comments and submissions
If you send us comments, ideas, suggestions, or other material, you give us the right to edit, use, publish, and distribute them without restriction. You agree your submissions won’t violate anyone’s rights or contain harmful or unlawful material. We may, but don’t have to, monitor and remove content we consider inappropriate.

10. Personal information
Our Privacy Policy governs how we handle personal information you submit: [link to privacy policy].

11. Errors
We may correct errors in product descriptions, pricing, promotions, shipping, and availability. We have no duty to update information except as required by law.

12. Prohibited uses
You may not use the site to:
(a) do anything unlawful
(b) encourage others to do anything unlawful
(c) break any law or regulation
(d) infringe intellectual property rights
(e) harass, abuse, discriminate against, or defame anyone
(f) submit false or misleading information
(g) upload malware or harmful code
(h) collect other people’s personal information
(i) spam, crawl, or scrape
(j) pursue obscene or immoral purposes
(k) interfere with security features

Breaking these rules may end your access.

13. Disclaimer and liability
We don’t guarantee the site will be uninterrupted, secure, or error-free. You use it at your own risk. Products and services are provided “as is” and “as available.” We aren’t liable for damages such as lost revenue, data, or profits, replacement costs, or consequential damages, to the fullest extent the law allows.

14. Indemnification
You agree to protect Gojogo from any claims or damages caused by your breach of these Terms or your violation of any law or third-party rights.

15. Severability
If any provision is found unlawful or unenforceable, the rest remains in effect.

16. Termination
These Terms stay in effect until ended by you or us. You can end them by stopping use of the site and letting us know. We may suspend or end your access if you break these Terms.

17. Entire agreement
These Terms are the full agreement about your use of the site. Not enforcing a right doesn’t mean we give it up.

18. Governing law
These Terms are governed by US law. For purchases, subscriptions, returns, billing, and disputes, Part B (Terms of Sale) applies.

Part B — Terms of Sale

IMPORTANT: PLEASE READ CAREFULLY. THESE TERMS AFFECT YOUR RIGHTS AND INCLUDE CONDITIONS, LIMITS, AND EXCLUSIONS. THEY REQUIRE DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION, NOT JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT. BY ORDERING FROM THIS WEBSITE, YOU AGREE TO THESE TERMS.

YOU MAY NOT ORDER FROM THIS WEBSITE IF (A) YOU DON’T AGREE TO THESE TERMS, (B) YOU ARE YOUNGER THAN 18 OR THE LEGAL AGE TO ENTER A BINDING CONTRACT WITH GOJOGO, WHICHEVER IS OLDER, OR (C) THE LAW PROHIBITS YOU FROM USING THIS WEBSITE OR ITS PRODUCTS.

1. About these terms
These Terms of Sale apply to all purchases made through the Gojogo website. We may change them at any time without prior written notice. The latest version will always be posted on this site, and you should review it before buying. Continuing to use the site after a change means you accept it.

2. Orders and cancellations
Your order is an offer to buy the listed products under these Terms. We aren’t obligated to sell to you until we accept your order, and we may decline any order at our discretion. A contract of sale is formed only when you receive our order confirmation email with your order number and details.

3. Not medical advice
Information on this site is for general purposes only. It is not medical advice and doesn’t replace advice from a qualified healthcare provider. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Talk to your healthcare provider before using any information from Gojogo. We don’t guarantee you’ll reach any health or wellness goal. Results vary based on factors such as age, health, and genetics.

We try to show product colours and images accurately but can’t guarantee how your screen displays them. Some content may be historical and provided for reference only. We may change site content at any time but aren’t required to update it. You’re responsible for checking the site for changes.

4. Prices and payment
(a) Prices may change without notice. You’ll be charged the price in effect when you place your order, as shown in your order confirmation email. Price increases only apply to orders placed after the change. Prices don’t include taxes or shipping and handling, which are added to your total and shown in your cart and confirmation email. We aren’t responsible for pricing, typographical, or other errors, and may cancel orders affected by them.

(b) By giving us payment information, you confirm that you’re authorized to use that card or account, that the information is complete and accurate, that you’ll cover any card fees, and that enough funds are available. We and our payment providers may receive updated card details from your card issuer, such as a new card number or expiry date, and will update your account if we do. You can ask your card issuer to opt you out of this updating service. We aren’t responsible for fees your bank or card issuer charges. If your bank reverses a charge, we may bill you directly and collect payment another way, including by mailed statement.

5. Subscriptions and automatic renewal
Subscriptions renew automatically every 28, 56, or 84 days, based on the frequency you choose at checkout. For example, a 28-day subscription bought on March 24 will be charged again 28 days later.

YOUR SUBSCRIPTION CONTINUES UNTIL YOU CANCEL. IF YOU DON’T CANCEL AT LEAST 24 HOURS BEFORE YOUR NEXT BILLING DATE, IT WILL RENEW FOR ANOTHER PERIOD AND YOUR PAYMENT METHOD WILL BE CHARGED AUTOMATICALLY. TO CANCEL, LOG IN TO YOUR CUSTOMER PORTAL OR EMAIL hello@trygojogo.com BEFORE YOUR NEXT BILLING DATE.

Cancellation requests received less than 24 hours before a billing date may take effect from the following period. You can pause, skip, or change your delivery frequency anytime through your customer portal or by contacting support. We may decline to renew any subscription at our discretion.

6. Shipping, title, and risk of loss
(a) We’ll arrange shipping for your order. Delivery options are listed on each product page. You pay the shipping and handling charges shown at checkout.
(b) Title and risk of loss pass to you when we hand the products to the carrier. Shipping and delivery dates are estimates only. We aren’t liable for shipping delays.

7. Refunds
Refunds are covered by our 100-Night Money-Back Guarantee, as described in our Refund Policy. To request a refund, email hello@trygojogo.com within 100 days of receiving your order. We may refuse refund requests from customers with a pattern of repeated refunds, meaning more than two within any 12-month period. Refunds are usually processed within about 15 business days of approval, though this isn’t guaranteed, and are returned to the original payment method.

8. Electronic communications
(a) You agree to receive electronic communications from Gojogo, by email to the address on your account or by notices posted on the site. These count as “in writing” for any legal requirement. How often we contact you depends on your activity, our campaigns, and your use of the site.

(b) SMS/Text messages. By giving us your phone number under an SMS program and agreeing through “I Agree” or a similar consent step, you agree to receive order-related, promotional, and marketing text messages from or on behalf of Gojogo. Message frequency varies. Message and data rates may apply. Carriers aren’t liable for delayed or undelivered messages, and delivery depends on your carrier’s network. We may share your data, including your SMS consent status, with vendors that help run our messaging, such as platform providers and phone companies. SMS data is used only to run the messaging program and in line with our Privacy Policy. You can opt out anytime by replying STOP to any message or using any other unsubscribe option we provide. After opting out, you won’t receive further texts from Gojogo. For help, reply HELP, email hello@trygojogo.com, or call [phone number].

9. Disclaimer of warranties
EXCEPT WHERE THE LAW DOESN’T ALLOW IT, AND UNLESS STATED OTHERWISE, THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, GOJOGO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability
EXCEPT WHERE THE LAW DOESN’T ALLOW IT, GOJOGO AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES LOSS OF USE, PROFITS, DATA, OR GOODWILL, AND THE COST OF SUBSTITUTE GOODS OR SERVICES. THIS APPLIES HOWEVER THE DAMAGES ARE CAUSED AND UNDER ANY LEGAL THEORY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, ARISING FROM (1) USING OR BEING UNABLE TO USE THE SITE, (2) USING OR BEING UNABLE TO USE PRODUCTS BOUGHT ON THE SITE, OR (3) THE COST OF SUBSTITUTE GOODS OR SERVICES. GOJOGO’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID GOJOGO IN THE PREVIOUS TWELVE (12) MONTHS OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS, INCLUDING NEW JERSEY, DON’T ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE DISCLAIMER OF IMPLIED WARRANTIES. IF YOU LIVE IN ONE OF THEM, SECTIONS 9 AND 10 APPLY ONLY AS FAR AS YOUR LOCAL LAW ALLOWS, AND ANY PART FOUND INVALID THERE DOESN’T AFFECT THE REST. IF YOU ARE UNHAPPY WITH THE SITE OR THESE TERMS, YOUR ONLY REMEDY IS TO STOP USING THE SITE.

If you live in New Jersey, the limits in this section don’t apply to you. Where the law doesn’t let us disclaim a warranty or limit liability, the scope of that warranty and our liability will be the minimum the law allows.

11. Personal use only
You confirm that you’re buying for your own personal or household use, not for resale or export. You agree to follow all applicable US federal and state laws regarding these products.

12. Privacy
Our Privacy Policy, at [link to privacy policy], governs how we handle personal information collected when you buy from the site.

13. Force majeure
We aren’t liable, and aren’t in breach of these Terms, for any failure or delay caused by events beyond our reasonable control. These include natural disasters, floods, fires, earthquakes, explosions, government action, war, terrorism, riots or civil unrest, national emergencies, pandemics, epidemics, strikes or labour disputes, carrier disruptions, supply shortages, telecommunications failures, and power outages.

14. Governing law
These Terms are governed by the laws of the State of [state], without applying any conflict-of-law rules that would apply the laws of another jurisdiction.

15. DISPUTE RESOLUTION AND BINDING ARBITRATION

THIS SECTION AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT. PLEASE READ IT CAREFULLY.

(a) YOU AGREE THAT ANY DISPUTE OR CLAIM RELATING TO THIS ARBITRATION PROVISION, OUR PRIVACY POLICY OR TERMS OF SALE, OUR ADVERTISING OR MARKETING, OR OUR PRODUCTS OR SERVICES WILL BE RESOLVED BY BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR. THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) WILL ADMINISTER IT UNDER ITS CONSUMER ARBITRATION RULES. THE FEDERAL ARBITRATION ACT (“FAA”), 9 U.S.C. §§ 1–16, GOVERNS THIS PROVISION, AND THE ARBITRATOR MUST FOLLOW IT. THE ARBITRATOR ALONE DECIDES WHETHER A CLAIM CAN BE ARBITRATED. THE ARBITRATOR WILL APPLY THE SUBSTANTIVE LAW OF [STATE] AS FAR AS IT IS CONSISTENT WITH THE FAA, AND MAY AWARD ANY REMEDY AVAILABLE IN AN INDIVIDUAL LAWSUIT. THIS INCLUDES COMPENSATORY, STATUTORY, AND PUNITIVE DAMAGES; DECLARATORY, INJUNCTIVE, AND OTHER EQUITABLE RELIEF, INCLUDING PUBLIC INJUNCTIVE RELIEF; AND ATTORNEYS’ FEES AND COSTS WHERE THE LAW ALLOWS. THE ARBITRATOR MAY ONLY DECIDE DISPUTES BETWEEN YOU AND GOJOGO, MAY NOT COMBINE CLAIMS WITHOUT GOJOGO’S CONSENT, AND MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS. IF A COURT OR ARBITRATOR FINDS ANY PART OF THIS AGREEMENT UNENFORCEABLE FOR A PARTICULAR CLAIM OR REMEDY, ONLY THAT CLAIM OR REMEDY GOES TO COURT, AND EVERYTHING ELSE MUST BE ARBITRATED.

(b) DESPITE ANYTHING ABOVE, GOJOGO MAY BRING A CLAIM AGAINST YOU IN THE STATE OR FEDERAL COURTS OF [STATE] FOR INJUNCTIVE, EQUITABLE, OR OTHER RELIEF RELATED TO ANY ACTUAL OR THREATENED MISUSE OR INFRINGEMENT OF GOJOGO’S INTELLECTUAL PROPERTY. YOU AGREE THAT VENUE IS PROPER THERE AND THAT YOU ARE SUBJECT TO THOSE COURTS’ JURISDICTION.

(c) UNLESS YOU OPT OUT IN TIME, YOU GIVE UP THE RIGHT TO: (A) HAVE A JUDGE OR JURY DECIDE YOUR CLAIM; (B) GET THE SAME PRE-HEARING INFORMATION YOU WOULD GET IN COURT; (C) TAKE PART IN A CLASS ACTION, IN COURT OR ARBITRATION, AS A REPRESENTATIVE, MEMBER, OR OPPONENT; (D) ACT AS A PRIVATE ATTORNEY GENERAL; OR (E) COMBINE YOUR CLAIM WITH ANYONE ELSE’S. OTHER RIGHTS YOU WOULD HAVE IN COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

(d) YOU CAN OPT OUT OF ARBITRATION WITHIN 30 DAYS OF YOUR PURCHASE BY SENDING A LETTER TO: GOJOGO, ATTN: LEGAL DEPARTMENT, [BUSINESS ADDRESS]. INCLUDE YOUR NAME, THE PRODUCT YOU BOUGHT, AND A STATEMENT THAT YOU WANT TO OPT OUT OF ARBITRATION.

16. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent. Any attempt to do so is void and doesn’t release you from your obligations.

17. No waiver
If we don’t enforce a right or provision, we haven’t given it up. A waiver only counts if it is in writing and signed by an authorized Gojogo representative.

18. No third-party beneficiaries
These Terms give rights only to you, not to anyone else.

19. Notices
(a) To you: We may send notices by email to the address you gave us or by posting them on the site. Email notices take effect when sent, and posted notices take effect when posted. Please keep your email address up to date.

(b) To us: Send notices by personal delivery, overnight courier, or registered or certified mail to [Business address]. We may change this address by posting a notice on the site. Personal delivery takes effect immediately. Overnight courier takes effect one business day after sending. Registered or certified mail takes effect three business days after sending.

20. Severability
If any provision is invalid, illegal, or unenforceable, it is removed, and the rest of these Terms remain in effect.

21. Entire agreement
Your order confirmation, these Terms, and our Privacy Policy together form the complete agreement between you and Gojogo on these matters.